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This page contains answers to some frequently asked questions (FAQ's) regarding domestic sewerage treatment, drinking water treatment and UV technology.

  1. Do I have to use any special types of detergents and washing powders?
  2. Do I have to establish garden beds for disposal of treated effluent?
  3. Do I need to do any special landscaping?
  4. Does chlorine kill my plants?
  5. How often does my system need servicing?
  6. Do I have to get my system serviced?
  7. What else is involved in maintaining my system?
  8. What happens when I go on holidays?
  9. How much electricity does this system use?
  10. How do these systems protect the environment?
  11. Do these systems treat black and grey water? Do I need a greasetrap?
  12. Does this system have Department of Natural Resources approval for installation throughout Queensland?
  13. What does the system look like after it is installed?
  14. What is a Riser?
  15. When is a Riser needed?
  16. What is a site assessment?
  17. What if I don't need a Site Evaluation?  Who can draw my plans?

  18. What do I need to know about the chlorine tablets used in my Nature Flow Budget HSTP?

  19. What is subsidence?

 

  1. Do I have to use any special type of detergents and washing powders?
  2. To protect the environment and ensure the longevity and optimal performance of your Nature Flow® HSTP we recommend that you use low phosphate or phosphate free detergents and cleaners.  (Why is Phosphorus content important?)

    Look for the following symbols on the packaging of cleaning products:

    P

    This symbol lets you know that the product complies with the agreed Australian industry standard on phosphorus, which imposes a maximum content of 7.8 grams per wash.  The standard is designed to reduce the amount of phosphorus entering Australian waterways.

    NP

    This symbol lets you know that the product contains no added phosphorus.  Levels of 0.05% may be present.

    See here for a list of cleaners and their phosphorus content.  This list was compiled in 1992/6 so is somewhat dated however a more recent version has not yet been commissioned.

    Research suggests that the variance in phosphorus content for detergents with the same P or NP label is high.

    There are an increasing number of "environmentally friendly" cleaners entering the market as consumer awareness increases.  We are in the early stages of compiling a list of these cleaners - see here.

  3. Do I have to establish garden beds for disposal of treated effluent?
  4. No. In most cases treated effluent can be dispersed via surface irrigation subject to local authority requirements. Generally, a standard HSTP installation consists of two turf valves and a single 9 metre hose and sprinkler. This hose can be moved from one turf valve to the other allowing irrigation over the two dispersal areas.

    There is no need to establish gardens – effluent is treated to very high standards however some precautions are to be taken. Dispersal areas should not be located near children’s play areas or pedestrian areas and should remain within the setback distances set by your local authority. Treated effluent spray is not to be used on vegetable gardens. It may be used to irrigate the base of fruit trees etc – treated effluent spray is not to be sprayed onto the actual fruit of the trees.  Detailed information on setback distances can be found here.

  5. Do I need to do any special landscaping?

           Generally no.  

It is advisable to ensure that stormwater run-off is diverted away from the sand media filter and sewerage tank.  This is to limit the entry of excess water which does not require treatment hence increasing the lifetime of your HSTP.  

Since HSTP's are commonly installed at an early stage of construction it is sometimes difficult to provide advice with regard to landscaping requirements.  Owners who are concerned with possible stormwater run-off should talk to their sewerage site evaluator or HSTP installer and advise them of their concerns - discussion of diversion options can then take place.

As a general rule, if it becomes apparent that stormwater run-off flows in the direction of the sand media filter and sewerage tank some landscaping will be required to divert this flow.  This may be in the form of a diversion mound - a raised mound of grass/mulch covered soil to divert water flow away from the HSTP.  Alternatively diversion mounds may be designed in the form of garden beds .

  1. Does chlorine kill my plants?
  2. The Nature Flow® Mk II Budget HSTP with online chlorinator uses chlorine to disinfect effluent prior to dispersal. The chlorinator used is a dial-up model. This ensures that only the minimum amount of chlorine needed to effectively sterilise the effluent is used thus minimising the discharge of chemical into the environment. This also means that the chlorine residual remaining in the treated effluent is minimal and as such irrigation of plants and lawns is not adversely affected. Ie Irrigation with treated effluent from the chlorinator model will not kill your plants or lawn.

  3. How often does my system need servicing?
  4. All Nature Flow® Systems only require annual servicing in standard domestic applications. Annual services cost approximately $125 plus travel and are completed by our service agent.

  5. Do I have to get my system serviced?
  6. Yes. It is a local authority (council) requirement according to AS1547:2000 - Onsite Domestic Wastewater Management. Penalties apply to anyone infringing this requirement and spot checks are a regular occurrence.

  7. What else is involved in maintaining my system?
  8. Apart from the annual service Nature Flow® Systems require minimal intervention by the homeowner.

    The Nature Flow® Mk II Budget HSTP uses specialised chlorine tablets for disinfection. Generally, a standard household of 4 to 6 people uses 5 chlorine tablets a quarter. A pack of 5 chlorine tablets costs approximately $10. Therefore an average expense of $40 per year for chlorine tablets. The homeowner can replenish the chlorine tablets – a service call-out is not required. Instructions are available in the manual. No other maintenance is required.

    The Nature Flow® Mk II Ultra Violet HSTP uses UV sterilisation for disinfection. In a standard domestic application, the UV globe will require replacement approx. every 3 years at an approximate cost of $138.60* incl GST excluding packaging and freight. We recommend that a service technician complete any UV lamp changes. To minimise costs this lamp change may be completed during an annual service. No other maintenance is required.

  9. What happens when I go on holidays?
  10. Do not turn your system off. There is no need to do anything to the system when you go on holidays. The Nature Flow® Systems use natural anaerobic and aerobic bacteria as part of the treatment process. There is no need to turn the system off nor does it require any costly reactivation process when you return. Simply put, the system will be ready for use when you return.

  11. How much electricity does this system use?
  12. The Nature Flow® System in a standard domestic application uses less than $17 of electricity per year*. 

    There are two pumps used in the system. One for pumping effluent through the sand media filter to the disinfection chamber of the tank and the other to pump from the disinfection through the chlorinator or UV unit to the dispersal method. These pumps do not operate 24 hours/day. They only operate as required and are activated by a float switch when a certain level is reached in the tank. 

    See here for current calculations of energy consumption.

* 4 bedroom home with 6-7 persons.
  1. How do these systems protect the environment?
  2. The Nature Flow® Mk II Budget HSTP with online chlorinator uses chlorine to disinfect effluent prior to dispersal. The chlorinator used is a dial-up model. This ensures that only the minimum amount of chlorine needed to effectively sterilise the effluent is used thus minimising the discharge of chemical into the environment.

    The Nature Flow® Mk II Ultra Violet HSTP uses ultra violet sterilisation to treat wastewater.  UV sterilisation is Nature's own method of disinfection.  It does not introduce any chemicals or disinfection by-products into the environment.  It is safe, effective and efficient.  Treated effluent is odourless and sterilised to a very high standard.

     

  3. Do these systems treat black and grey water? Do I need a greasetrap?
  4. Yes. Nature Flow® HSTP’s treat all black and grey water and eliminates the need for a greasetrap. It is an "all-waste" management system. It allows the householder to effectively use all their water twice – once in the house and again for irrigating their lawns and gardens.  While a greasetrap is not required it is strongly recommended that householders stringently limit the amount of grease/oils entering the system.  Fats and oils should not be disposed off down the kitchen sink.  This continues recommendations that have been in place for sometime regardless of the type of waste disposal system installed (ie all waste or onsite treatment system).

     

  5. Does this system have Department of Local Government, Planning, Sport & Recreation approval for installation throughout Queensland?
  6. Yes. Approval Number 514. On-Site Sewerage Treatment Systems were formerly approved under the authority of the Department of Natural Resources.  They are now approved under the authority of the Department of Local Government, Planning, Sport & Recreation.  Nature Flow is one of the first approved on-site sewerage treatment systems to renew their approval with the new department.  Nature Flow MkII HSTP previous approval number was DNR 504.

     

  7. What does the system look like after it is installed?

The system blends in with the environment. The only visible parts being the two mozzie proof vents, the top of the tank and the green disinfection unit.

  1. What is a "Riser"?

    A Riser is an extension made from concrete used to lower the invert level of the inlet to a HSTP.

     

  2. When is a Riser needed?

    A Riser is generally required when the site is flat or where the invert level is low and the drainer could have trouble gaining fall to the HSTP. A Riser may also be required if crushing in an old septic tank and the original is too deep for the inlet to the HSTP.

     

  3. What is a "Site Assessment"?

    A site assessment is generally required if the set back distances for irrigation cannot be achieved or the site slope is excessive etc.  

    In some local authorities a site assessment is a compulsory part of approval eg Beaudesert Shire Council, Gold Coast City Council, Noosa Shire, Logan City Council etc.  Check with your local authority (council) to confirm their requirements.

    Look here for a list of recommended site assessors.

  1. What if I don't need a Site Evaluation?  Who can draw my plans?

Where a site evaluation is not required, we are able to draw in your HSTP and disposal field according to local authority requirements.  

This service is charged at the rate of $66/hour incl GST and travel.  

  1. What do I need to know about the chlorine tablets used in my Nature Flow Budget HSTP?

Chlorine tablets are all different and the tablets used within this system are of a specific composition. 

The chlorine tablets used in your system are slow-dissolve Trichloro-S-Triazinetrione (Tri -Chlor).

If additional tablets are required contact your manufacturer/service agent to obtain the correct chlorine tablets. 

Some basic rules...

Exercise extreme caution when opening or servicing your chlorine feeder.

Do not inhale any fumes from any chemical feeder or container.

Protect your eyes, skin and clothing from chemicals at all times.

When adding the chlorine tablets do not touch the tablets. Hold the middle of the packet. Carefully split the bottom of the packet while holding it over the chlorinator container and allow the tablets to gently fall into the unit.

Avoid chemical contact – do not drop the tablets into the unit.

The chlorinator unit utilises an O'Ring located in the lid.  Take care when unscrewing the lid to ensure this O'Ring is not damaged.  When replacing the lid, grease the O'ring and ensure it it located correctly in the lid.  Avoid cross-threading the lid and damaging the O'Ring.  Do not overtighten - a locking tab is used on the lid - do not tighten past this tab.  If unsure, please do not hesitate to contact the manufacturer or your service agent.

Material Safety Data Sheet - Chlorine Tablets.

  1. What is subsidence?
*All prices subject to change without notice.

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Interested in becoming involved with this growing business sector and exciting UV technology?  Licensing Agreements in a number of countries and regions are available.  Click here for details.
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Last modified: 06 January, 2008